Terms and Conditions
This Agreement outlines the general terms and conditions governing the use of products and services offered via the Atalnetworks.com website. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Eligibility
By registering for our services, you confirm that you are at least eighteen (18) years of age. Our services are intended solely for users aged 18 or older. If you are under 18, you are not authorized to access or use our services.
Account Responsibility
You are fully responsible for all activities that occur under your account. You agree to maintain the confidentiality of your account credentials and are solely responsible for protecting your password and other account-related information.
Billing and Payments
Clients are required to pay the total amount as per the selected plan and agreed terms. All services are billed according to the pricing and payment schedule displayed on the Atalnetworks.com website.
Payments are securely processed via Stripe.com. We do not store any financial data on our servers. For UnionPay payments, our partner Sellane Limited (Registration No. 2344004) handles processing.
Service Term and Termination
This Agreement is effective from the date of service activation and continues until terminated by either party with a minimum of 30 days' notice. Service must be canceled before the next invoice is generated; otherwise, cancellation will take effect after the invoice is paid.
User Content
You may upload, publish, display, or share content (including text, images, videos, etc.) via our services. This includes content hosted on websites powered by our platform. You retain ownership of your content but grant us permission to store and transmit it as required for service delivery.
Prohibited Activities
The following activities are strictly prohibited while using our services:
- Sending spam or unsolicited mass emails
- Network abuse, including denial-of-service (DoS) attacks or port/network scanning
- Hosting or distributing pornographic content
- Sharing or promoting political content
- Running IRC servers or related services
- Operating Camfrog or similar video chat servers
- Engaging in fraudulent use of credit cards, charge cards, or other payment methods
To prevent abuse, outbound traffic on port 25 is blocked by default.
Violations may result in immediate suspension or termination of your account and may be reported to relevant authorities or financial institutions.
Refund Policy
We offer a 7-day money-back guarantee on our products and services. If you are not satisfied for any reason, you may open a refund request with our billing department within 7 days of activation.
Refunds do not apply to third-party software, control panels, or add-on services that were purchased as part of the service.
Privacy Policy
Atalnetworks respects your privacy. We do not sell, share, or disclose client information to third parties. All client data is securely stored and password protected.
We do not:
- Maintain usage logs
- Monitor client applications
- Perform deep packet inspection
- Access servers after delivery
- Sell or share data with third parties
As we do not retain logs, we are generally unable to provide assistance to law enforcement agencies beyond basic account information.
For online payments, we use secure, third-party payment processors and do not store any sensitive financial information.
Payments and Subscriptions
Clients may choose to enable automatic billing to avoid service interruptions. Subscriptions will continue until canceled by the client. Subscription billing is optional and not mandatory.
For inquiries, contact us at info@Atalnetworks.com.
Cancellation Policy
Services can be canceled at any time through the client portal. Cancellation must be requested at least 30 days before the next billing cycle. If the invoice has already been generated, it must be paid before cancellation takes effect. There are no hidden fees.
Network Uptime and SLA
We define network downtime as 100% packet loss from your server to the internet backbone for more than 15 consecutive minutes. Downtime must be verified by at least two (2) traceroutes from independent sources and reported to our technical team.
If we fail to meet our SLA, service credits will be issued as follows:
- 99% uptime = 10% monthly credit
- 98% uptime = 20% monthly credit
- Less than 98% uptime = 50% monthly credit
Credits may be applied to future invoices or used for other services.
